A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
16,000 - 27,000 /month*
Early Jobs
Silk Board, Bangalore
₹2,000 incentives included
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
Key Job Responsibilities
Handle inbound customer calls and assist customers with their queries and concerns.
Understand customer requirements and provide accurate information regarding E&Money products and services.
Assist customers with account, payment, transaction, and service-related queries.
Resolve customer issues efficiently while following defined process guidelines.
Guide customers through relevant procedures and provide clear step-by-step assistance.
Verify and update customer information accurately in the system.
Maintain proper records of customer interactions, requests, and resolutions.
Handle complaints and difficult customer interactions professionally and patiently.
Escalate complex or unresolved issues to the appropriate team for further assistance.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Follow quality, compliance, data security, and customer service standards.
Maintain confidentiality of customer and transaction-related information.
Provide a positive and professional customer experience during every interaction.
Stay updated on process changes, product information, and service guidelines.
