Customer Support Executive

Job Summary:

We are looking for a Customer Support Representative who is passionate about helping customers and providing an exceptional service experience. You will serve as the first point of contact for our customers, handling inquiries, troubleshooting problems, and ensuring satisfaction with our products/services.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, phone, chat, or social media.

• Resolve product or service issues by clarifying the customer’s complaint, determining the root cause, selecting the best solution, and following up to ensure resolution.

• Document customer interactions, transactions, comments, and complaints in the CRM system.

• Escalate complex or unresolved issues to the appropriate internal teams.

• Maintain a high level of product knowledge to effectively assist customers.

• Follow communication procedures, guidelines, and policies.

• Contribute to team goals for customer satisfaction and performance metrics.

• Identify customer needs and recommend appropriate products or services.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., E-PROCUREMENT TECHNOLOGIES LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 4 Customer Support Executive at E-PROCUREMENT TECHNOLOGIES LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.