Customer Support Executive

Required skills and qualifications:

 Strong written and verbal communication skills with neutral Indian Accent.

 Ability to communicate calmly and diplomatically with patients & co-workers.

 Keen attention to detail, especially involving checking patient details and update the proper

information in relevant tool.

 Proficient in customer service

 Active listening and comprehension skills

 Strong customer service skills.

 Ability to build positive relationships with patients.

 Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum

qualification.

Typical duties and responsibilities:

 Handling the calls with good communication skills professionally. Can speak fluently in

Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English

languages as per region.

 Language Combination required: English with Guajarati / Marathi / Assamese / Bengali)

 Exceptional phone manner

 Patient centric and Excellent interpersonal and communication skills

 Knowledge of medical terminology is a plus · Ability to apply knowledge of CC

procedures and carry out tasks accordingly.

 Be a self-starter with attention to detail.

 Help patients on booking appointments or an enquiry on inbound calls/Outbound

calls/E-mail

 Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be

completed adhering to the break schedules & being punctual.

 Shift Hours: 24/7 window for Male employees and a rotational day shift for Females

(any 9 hours login between 6am to 8pm)

 100% documentation

 Quality & AHT to be maintained as per process requirement

 Always be updated with the Process knowledge & daily updates

 Should take initiatives & be flexible for the changes.

 Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II,

Electronics City, Bangalore, Karnataka 560100.

 Employment Type: Permanent.

 Process: Multilingual support for a Healthcare project

 Educational mandate: any HSC / Graduate / Postgraduate can apply.

 Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.\

 Working days: 6 with 1 day rotational off.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹24000 - ₹28000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., E-commerce.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 37 Customer Support Executive at E-commerce
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.