Customer Support Executive

Job Description: Customer Support Representative -  (Hindi And kannadaSpeaking, Inbound and Outbound Calls)

Position: Customer Support

Experience: 1 +

Location: Chennai - Nandanam

About the Role:

We are looking for a motivated and experienced Customer Support Team Lead to join our team in Nandanam, Chennai. The ideal candidate will have 1+ years of experience in customer support and a proven track record of leading high-performing teams. You will be responsible for managing day-to-day team operations, ensuring excellent customer service, and driving continuous improvement.

Key Responsibilities:

• Lead, mentor, and motivate a team of customer support representatives to achieve individual and team goals.

• Oversee daily operations of the customer support team, ensuring timely and efficient resolution of customer issues.

• Develop and implement customer support policies, procedures, and best practices to enhance service quality.

• Monitor team performance metrics and prepare regular reports for management.

• Handle escalated customer queries and resolve complex issues promptly.

• Collaborate with cross-functional teams (Sales, Product, QA) to improve customer experience.

• Conduct regular training sessions and performance reviews to foster skill development and growth.

• Ensure compliance with company standards and maintain a positive work environment.

Qualifications & Skills:

• 1 + years of experience in customer support.

• Strong understanding of customer service principles and best practices.

• Excellent communication and interpersonal skills.

• Ability to manage and motivate a diverse team effectively.

• Problem-solving mindset with attention to detail.

• Proficiency in CRM software and support tools.

• Ability to handle high-pressure situations and resolve conflicts efficiently.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Durus Consulting Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Durus Consulting Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.