Customer Support Executive

Job Description: Customer Support Representative (Kannada + Hindi, Malayalam + Hindi -Speaking, Inbound and Outbound Calls)

Position: Customer Support

Experience: 1-2 years

Location: Chennai - Nandanam

Shift: Rotational Shift

Job Overview:

We are looking for a dynamic and motivated Call Center Executive with 1 to 2 years of experience in

outbound sales. The ideal candidate will have strong communication skills in Hindi, a positive

attitude, and the ability to achieve sales targets through effective outbound calling. You will be

responsible for engaging with potential customers, pitching products or services, and closing sales.

Key Responsibilities:

• Outbound Calls: Make outbound calls to potential customers to introduce and sell products or services.

• Lead Generation: Identify new sales opportunities through research and cold calling.

• Product Knowledge: Stay updated on product details, features, and benefits to effectively communicate with customers.

• Customer Engagement: Build and maintain positive relationships with customers by addressing their queries and concerns in a professional and friendly manner.

• Record Keeping: Maintain accurate records of customer interactions, sales, and feedback in the CRM system.

• Follow-Up: Follow up with leads and prospects to close sales or provide additional information.

• Upselling and Cross-Selling: Proactively suggest additional products/services to existing customers where applicable.

• Team Collaboration: Work closely with the sales team to share insights and improve sales processes.

Skills & Qualifications:

• Experience: 1 to 2 years of experience in outbound calls and Inbound calls.

• Language Proficiency: Fluency in Hindi (spoken and written) is required. Additional languages are a plus.

• Communication: Excellent verbal communication skills with a clear and confident speaking style.

• Customer Focus: Strong ability to engage and build rapport with customers over the phone.

• Tech-Savvy: Familiarity with CRM software, dialer systems, and basic MS Office applications.

• Problem-Solving: Ability to handle customer queries and resolve issues quickly and professionally.

• Team Player: Ability to work well in a team environment and contribute to team goals.

• Self-Motivated: Goal-oriented with a strong drive to succeed.

Preferred Skills:

• Previous experience in outbound Calls and Inbound Calls.

• Knowledge of sales techniques such as lead qualification, objection handling, and closing techniques.

• Familiarity with handling high-volume outbound calls.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.