Customer Support Executive

About the Role:

We are seeking a Customer Care Executive to join our logistics team. You will be the first point of contact for our customers, ensuring smooth communication and resolution of shipment-related issues.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly.

• Track shipments and provide accurate updates to customers.

• Resolve issues related to delays, returns, and claims.

• Coordinate with internal teams (operations, dispatch, accounts) for problem resolution.

• Maintain records of customer interactions and feedback.

• Escalate complex issues to management when necessary.

• Help improve customer service processes.

Qualifications & Skills:

• Minimum 6 months experience in customer service, preferably in logistics or e-commerce.

• Excellent communication skills in Hindi and English.

• Strong problem-solving skills and attention to detail.

• Ability to multitask and work under pressure.

• Familiarity with MS Office and CRM or logistics tracking tools.

• Positive attitude and team player.

Education:

• Graduate in any discipline

What We Offer:

• Competitive salary + performance incentives

• Friendly and collaborative work environment

• Opportunity to grow in a fast-paced logistics company

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹9000 - ₹15000 per month that depends on your interview. It's a Full Time job in Hissar.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Duhan Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 4 Customer Support Executive at Duhan Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.