Customer Support Executive

Job description

A Customer Support Representative in a digital marketing agency plays a crucial role in ensuring client satisfaction by addressing inquiries, resolving issues, and maintaining strong relationships.​

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for clients, responding promptly to inquiries via phone, email, and social media channels.​

• Issue Resolution: Address and resolve client concerns efficiently, escalating complex issues to relevant departments when necessary.​

• Project Coordination: Collaborate with internal teams to ensure client requirements are clearly understood and met, facilitating seamless project execution.​

• Feedback Management: Collect and document client feedback to inform service improvements and enhance overall client satisfaction.​

• Record Maintenance: Maintain accurate records of client interactions and transactions using Customer Relationship Management (CRM) systems.​

Skills and Qualifications:

• Educational Background: Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.​

• Experience: Previous experience in customer support or client servicing, preferably within the digital marketing or advertising industry.​

• Communication Skills: Excellent verbal and written communication abilities to effectively interact with clients and internal teams.​

• Problem-Solving Abilities: Strong analytical skills to identify issues and implement effective solutions.​

• Technical Proficiency: Familiarity with CRM software and social media platforms; experience with tools like Hootsuite or Buffer is advantageous.​

• Organizational Skills: Ability to manage multiple client accounts and projects simultaneously, ensuring timely delivery of services.​

• Interpersonal Skills: A client-oriented mindset with the ability to build and maintain positive relationships.​

A successful Customer Support Representative ensures that clients receive top-notch service, contributing to the agency's reputation and client retention.

Job Types: Full-time, Permanent, Fresher

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹19000 per month that depends on your interview. It's a Full Time job in Ajmer.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., DIGITORIA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at DIGITORIA
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.