Customer Support Executive

Job Title- Customer Support Executive- Voice process

client- Axis Bank

Customer Support Executive Responsibilities -

• Respond promptly and professionally to customer inquiries for managing inbound calls,.

• Provide accurate, valid, and complete information by using the right methods and tools.

• Resolve customer complaints and issues efficiently and effectively. - Identify and assess customers' needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Keep records of customer interactions, transactions, comments, and complaints. - Follow communication procedures, guidelines, and policies.

• - Process orders, forms, applications, and requests.

• - Escalate unresolved issues to appropriate internal teams when necessary.

• - Provide feedback on the efficiency of the customer service process. Requirements

• - Proven customer support experience or experience as a Client Service Representative.

• - Strong phone contact handling skills and active listening.

• - Familiarity with CRM systems and practices.

• - Customer orientation and ability to adapt and respond to different types of characters.

• - Excellent communication and presentation skills.

• - Ability to multi-task, prioritize, and manage time effectively.

• - Problem-solving skills and a proactive approach. - High level of patience and empathy.

• - Ability to work both independently and as part of a team. Qualifications a college degree is a plus.

• - Proficiency . - Fluency in English; additional language hindi proficiency is a - Strong typing speed and accuracy.

• - Basic technical troubleshooting skills.

Education- graduation mandatory with provisional documents.( pursuing higher Education and B.pharmancy students are not eligible)

skills

Excellent verbal communication in English and Hindi.

Regional language proficiency preferred.

Salary- 16,200 CTC /15,700 Take Home.

23k CTC /upto 17,500 Take home.

Working days- 6 days a week, 1 rotational week off.

Benefit- Transportation- Two way cab transportation or 2,000 Transport Allowance ( per day 80rs)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.