Customer Support Executive

15,000 - 25,000 /month

Deltax Broking Private Limited

Sarthana Jakatnaka, Surat

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

Languages: Hindi, Gujarati

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

Job Posting: Customer Support Executive (Software Support)

Company Overview

Deltax Broking Pvt. Ltd. is a growing financial services company focused on delivering

seamless digital trading experiences. We are committed to operational excellence,

client satisfaction, and technology-driven solutions.

● Website: https://deltaxbroking.com

● Working Hours: 9:00 AM to 6:00 PM

● Working Days: 5.5 days (2nd and 4th Saturdays off)

● Location: 719-721, Millennium Business Hub, Bhagavan Nagar, Sarthana JakatNaka, Nana Varachha, Surat, Gujarat 395013

Role Summary

We are looking for a Customer Support Executive with hands-on experience in

software/product support to manage client queries, troubleshoot issues, and ensure a

high-quality user experience across our digital platforms. This role demands a

problem-solver mindset, strong communication skills, and the ability to handle

technical queries with clarity and speed.

Key Responsibilities

● Provide L1/L2 support for software-related queries via calls, emails, and chat Troubleshoot issues related to trading platforms, CRM systems, and internal

tools

● Diagnose and resolve technical errors, login issues, system bugs, and user

navigation challenges

● Coordinate with technical/development teams for escalations and bug tracking

● Maintain proper ticketing, documentation, and follow-up on customer issues

● Ensure quick turnaround time (TAT) and high customer satisfaction

● Educate customers on product features, usage, and best practices

● Identify recurring issues and proactively suggest process/product

improvements

Candidate Profile

Attribute Detail

Experience 1–3 years in customer support (preferably software/technical support)
System Knowledge Strong understanding of software systems, troubleshooting, and user handling
Tool Familiarity Familiarity with ticketing tools, CRM systems, or SaaS platforms
Communication Excellent communication skills (verbal & written)
Work Style Ability to handle pressure, prioritize issues, and manage multiple queries
Advantage Basic knowledge of financial/trading platforms is an added advantage

Key Skills

● Technical troubleshooting

● Customer handling & conflict resolution

● CRM / Ticketing tools

● Analytical thinking

● Process orientation

● Communication & clarity

Compensation

The salary for this position is competitive:

● Salary: Up to ₹25,000 per month (based on experience and skill set)

What We Offer

● Growth-oriented and technology-driven work environment

● Opportunity to work on live trading systems and fintech platforms

● Skill development in technical support & financial systems

● Stable and performance-driven culture

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sarthana Jakatnaka, Surat.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sarthana Jakatnaka, Surat.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 2 openings.