Customer Support Executive

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner

• Provide accurate information about products, services, and policies

• Handle and resolve customer complaints or issues efficiently

• Maintain detailed and accurate records of customer interactions in CRM tools

• Collaborate with internal teams (sales, technical, logistics, etc.) to resolve customer queries

• Follow up with customers to ensure their issues are resolved and they are satisfied

• Meet individual and team performance targets, including response time and customer satisfaction metrics

• Stay updated on product knowledge, new features, and company policies

• Escalate complex cases to higher-level support or relevant departments when necessary

Requirements:

• Proven experience in a customer support or similar role is preferred

• Excellent communication skills, both written and verbal

• Strong problem-solving and conflict-resolution skills

• Patience, empathy, and a customer-centric attitude

• Ability to multitask and manage time effectively

• Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Salesforce) is a plus

• Basic computer skills and knowledge of MS Office or Google Workspace

• [Add language proficiency if required]

• Minimum qualification: [Bachelor’s degree or equivalent experience]

Benefits:

• Competitive salary and performance-based incentives

• other benefits

• Opportunities for career growth and development

• Positive and inclusive work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹13000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., DBS MINTEK PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at DBS MINTEK PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.