Customer Support – Roles & Responsibilities
Key Responsibilities:
Handle inbound and outbound customer calls in a professional manner
Respond to customer queries via phone, email, or chat
Provide accurate information about products, services, and processes
Resolve customer complaints and escalate issues when required
Maintain proper records of customer interactions in the system
Follow up with customers to ensure issue resolution
Meet daily/weekly performance targets (calls, quality, resolution time)
Coordinate with internal teams to resolve customer concerns
Maintain confidentiality of customer data