Customer Support Executive

Job Responsibilities

• Handle inbound/outbound customer calls professionally and resolve queries promptly.

• Provide accurate information regarding products, services, or complaints.

• Maintain customer satisfaction through effective communication.

• Record all interactions and update customer data as required.

• Escalate unresolved issues to the appropriate departments.

• Adhere to process guidelines, quality standards, and targets.

• Non voice process - Chat and Email

Requirements

• Good communication skills in English and Hindi (regional languages are a plus).

• Ability to handle pressure and manage difficult conversations politely.

• Basic computer knowledge and typing speed.

• Willingness to work in rotational shifts, including weekends.

• Prior BPO/customer service experience is an advantage but not mandatory.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹40000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., CONCENTRIX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at CONCENTRIX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.