Customer Support Executive

15,000 - 23,000 /month*

Concentrix

New Gurgaon, Gurgaon

₹1,000 incentives included

6 - 72 months Experience in Customer Support / TeleCaller

27 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Executive to join our team at Concentrix. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to chat. The role offers ₹15000 - ₹23000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Support Executive job

Who is eligible to apply for this Customer Support Executive job at Concentrix?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Non-voice/Chat Process for this Customer Support Executive job offered by Concentrix.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹23,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in New Gurgaon, Gurgaon.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 27 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is New Gurgaon, Gurgaon.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Non-voice/Chat Process with 1-6 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹23,000 per month. This is a Full Time job and has 27 openings.