Customer Support Executive

We are hiring customer support Executives responsible for contacting customers, reminding them of outstanding payments, updating account details, and negotiating repayment plans. The role requires strong communication skills and the ability to handle customers professionally.

Key Responsibilities:

Contact customers to remind them of pending payments using scripts provided.

Negotiate payment arrangements based on customer financial situations.

Update customer information in the collections system with accurate notes.

Identify and escalate high-risk or special-attention accounts.

Provide excellent customer support with a polite and empathetic approach.

Follow company policies and compliance guidelines.

Maintain accurate records of calls and payment collections.

Attend training and coaching sessions to improve performance.

Meet daily/weekly targets for calls and collections.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Commercies Consultancy Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at Commercies Consultancy Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.