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Customer Support Executive

salary 30,000 - 35,000 /month
company-logo
job companyCogent E-services Limited
job location Hebbal, Bangalore
job experience6 - 24 months Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

International Calling
Non-voice/Chat Process

Job Highlights

sales
Languages: Hindi
qualification
Graduate and above
gender
Males Only
jobShift
6 days working | Rotational Shift
star
Job Benefits: Insurance, PF
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Job Description

We are looking for a Customer Support Executive to join our team at Cogent E-services Limited. The role offers ₹ 30,000 - ₹ 35,000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

  1. What are the eligibility criteria for this Customer Support Executive job?
    Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like International Calling, Non-voice/Chat Process for this Customer Support Executive job offered by Cogent E-services Limited in Hebbal, Bangalore.
  2. What salary is offered for this Customer Support Executive job?
    Ans : The salary for this Customer Support Executive job ranges between ₹30,000-₹35,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Hebbal, Bangalore.
  5. How many vacancies are there for this Customer Support Executive job?
    Ans : There are 10 vacancies for this Customer Support Executive role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Executive role. Only male candidates are eligible.
  7. What does the role of Customer Support Executive involve?
    Ans : As a Customer Support Executive, your work will involve skills like International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Executive position is Hebbal, Bangalore.
  9. Who is the right fit for this Customer Support Executive job?
    Ans : A candidate having skills like International Calling, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Executive job.
  10. What makes this Customer Support Executive job a good opportunity?
    Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹30,000-₹35,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Insurance

Skills Required

International Calling, Non-voice/Chat Process

Shift

Rotational

Contract Job

No

Salary

₹ 30000 - ₹ 35000

Regional Languages

Hindi

Contact Person

Chaitanya

Interview Address

Kirloskar Tech Park, Hebbal, Hebbal, Bangalore
Posted 21 hours ago

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