L2 Support Executive
Positions: 4
Salary: 18,000 to 25000
Job Location: Nungambakkam (Chennai)
Technical Expertise:
Knowledge: Strong understanding of internet and troubleshooting.
Experience: Hands-on experience with network devices (routers, switches, firewalls) and diagnostic tools.
Troubleshooting Skills:
Ability: Proficiency in diagnosing and resolving complex internet connectivity issues.
Tools: Familiarity with tools for network analysis and monitoring (e.g., Ping, Traceroute, etc).
Experience:
Previous Role: At least 2-3 years of experience in a Technical support role, preferably with a focus n internet or network issues.
Exposure: Experience with common operating systems Windows, Linux) and network services.
Experience in Call centre/chat process …