Job description
Job Summary:The Customer Care Executive (CCE) will be responsible for providing exceptional customer service and support to our clients. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely manner
Maintain accurate records of customer interactions
Provide product and service information to customers
Collaborate with other departments to enhance customer experience
Follow up with customers to ensure satisfaction
Job attachment
Experience(years)
0 - 2
Qualification
B.Com
BBA
BA
Salary (Annum)
20 - 25
Skills
Good communication skills
Proficiency in MS Excel
Ability to work in a team
Time Management skills