Customer Support Executive

22,000 - 24,000 /month

Cmunity Innovations Private Limited

Janakpuri, Delhi

1 - 2 years Experience in Customer Support / TeleCaller

Replies in 24hrs

5 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

12th Pass and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card

Job Description

Here’s a Customer Support Executive Job Description (JD) you can use or customize 👇---Job Title: Customer Support ExecutiveDepartment: Customer Service Location: JanakpuriReports To: Customer Support ExecutiveJob Summary:The Customer Support Executive is responsible for handling customer queries, resolving complaints, and ensuring a positive customer experience through efficient communication via phone, email, chat, or social media.Key Responsibilities:Handle inbound and outbound calls, emails, and chat support for customer queries and issues.Maintain customer satisfaction by providing quick, accurate, and polite responses.Record customer interactions, feedback, and complaints in CRM software.Follow up on unresolved issues to ensure full resolution.Coordinate with internal teams (sales, logistics, technical) for issue resolution.Maintain a high level of product/service knowledge to assist customers effectively.Escalate critical or unresolved cases to senior support or management.Track and report daily/weekly customer support metrics.Required Skills:Excellent verbal and written communication skills (English and Hindi preferred).Strong listening, problem-solving, and conflict-resolution skills.Ability to multitask, prioritize, and manage time effectively.Basic computer knowledge and familiarity with CRM or ticketing tools (e.g., Zoho, Freshdesk, Zendesk).Positive attitude and customer-centric mindset.Qualifications:Minimum: 12th pass / Graduate in any stream.Experience: 1 years in customer service, call center, or client relations (Freshers can apply).Work Environment:Day shifts (if required).Work from office or hybrid/remote as per company poli

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹22000 - ₹24000 per month that depends on your interview. It's a Full Time job in Delhi.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Cmunity Innovations Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 5 Customer Support Executive at Cmunity Innovations Private Limited
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.