Customer Support Executive

Job Summary:

We are seeking a proactive and customer-focused Support Executive to join our team in the ISP industry. The ideal candidate will be responsible for handling customer queries, resolving technical issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills and a basic understanding of internet technologies.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

• Troubleshoot and resolve basic internet connectivity issues (LAN, WAN, router/modem configurations, etc.).

• Coordinate with the technical field team for on-site issue resolution when needed.

• Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.

• Follow up with customers to ensure their issues are fully resolved and gather feedback.

• Escalate unresolved or complex issues to higher-level technical support.

• Provide product and service information to customers as required.

• Adhere to service-level agreements (SLAs) and quality standards.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹18000 per month that depends on your interview. It's a Full Time job in Greater Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., CITYLINE TELECOMMUNICATIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at CITYLINE TELECOMMUNICATIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.