Customer Support Executive

22,000 - 27,000 /month

Ciel Hr Services Limited

Sector 62 Noida, Noida

0 - 3 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Telecom / ISP

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Key Responsibilities

● Handle inbound calls from customers and retailers to resolve queries related to

BytePe’s EMI schemes, upgrade offers, payment process, and app functionality.

● Outbound calls to follow up with potential customers or inactive retailers and assist

them through the transaction, onboarding and activation journey.

● Assist retailers in document verification and registration, coordinating with Business

Development Executives (BDEs) to resolve any gaps.

● Maintain and update customer records, onboarding status, and call outcomes

accurately in CRM systems.

● Address escalations raised by field teams or customers and ensure timely resolution

with proper documentation.

● Clearly explain BytePe’s EMI offers and product features, and convince customers

● Share daily or weekly reports highlighting call volumes, resolution status, escalations,

and customer feedback with the Program Manager and Retail Head.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹22,000-₹27,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 62 Noida, Noida.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 5 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector 62 Noida, Noida.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 0-3 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹22,000-₹27,000 per month. This is a Full Time job and has 5 openings.