Customer Support Executive

Job Title:

Customer Support Executive

Location:

Bangalore

About Us:

Choosy Ride is a trusted transport service provider specializing in safe, reliable, and professional transport solutions for school children and academies like Aakash Institute and Allen Institute. With 5+ years of dedicated service, we focus on delivering excellence and peace of mind to parents, students, and institutions.

Job Overview:

We are looking for an enthusiastic and customer-focused individual to join our team as a Customer Support Executive. You will be the first point of contact for parents, schools, and transport partners, ensuring smooth communication, resolving queries, and delivering exceptional service experience.

Key Responsibilities:

• Handle inbound and outbound calls professionally and promptly.

• Respond to customer queries and complaints via phone, WhatsApp, and email.

• Provide detailed information about transport services, schedules, and safety measures.

• Coordinate with operations teams to ensure timely service delivery.

• Maintain accurate records of customer interactions, issues, and resolutions.

• Monitor real-time vehicle tracking and update parents when necessary.

• Support the onboarding of new customers by explaining service details and guiding them through the registration process.

• Escalate unresolved issues to the concerned department or management timely.

• Collect customer feedback and suggest improvements to enhance service quality.

• Maintain a calm and empathetic attitude while dealing with escalations.

Skills & Qualifications:

• Bachelor's Degree (preferred)

• 1-3 years of experience in customer service (transport, logistics, or education sector preferred)

• Excellent verbal and written communication skills (Kannada, English, and Hindi preferred)

• Strong listening, problem-solving, and multitasking skills

• Good understanding of CRM systems and Microsoft Office tools

• Ability to work in a fast-paced environment and under minimal supervision

• Empathetic attitude towards customers with a service-driven mindset

Benefits:

• Competitive Salary + Performance Incentives

• Opportunity to grow within a fast-growing company

• Friendly work environment

• Professional training and development opportunities

Work Timing:

• 6 days a week (rotational offs)

• Morning and Evening Shifts based on operational needs

If you are passionate about delivering excellent customer service and want to be part of a growing, dynamic team, we would love to hear from you!

Apply Now – Join the Choosy Ride Family!

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., CHOOSY RIDE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at CHOOSY RIDE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.