Customer Support Executive

1. Handle Customer Calls (Inbound/Outbound):

   • Respond promptly to customer inquiries regarding:

     • Order status

     • Payment issues

     • Return/replacement requests

     • Delivery delays

     • Account or app-related issues

2. Resolve Complaints:

   • Listen actively and empathize with customer concerns.

   • Provide accurate and complete information using internal tools (CRM systems, order dashboards).

   • Escalate unresolved or critical issues to the right department/team.

3. Follow Up:

   • Make outbound calls to follow up on unresolved issues, delivery confirmations, or feedback collection.

4. Maintain Records:

   • Log call details and resolution status in CRM software.

   • Ensure adherence to call handling guidelines and quality standards.

5. Meet KPIs:

   • Maintain high scores in:

     • First Call Resolution (FCR)

     • Customer Satisfaction (CSAT)

     • Average Handling Time (AHT)

     • Quality Assurance (QA) scores

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., CHILD SUPPORT FOUNDATION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at CHILD SUPPORT FOUNDATION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.