Customer Support Executive

Job Summary:

We are looking for a proactive and organized Customer Support Co-ordinator to manage day-to-day support activities including ticket creation, task assignment, and client communication. The ideal candidate should have good communication skills, a customer-first approach, and basic knowledge of Excel.

Key Responsibilities:

• Raise support tickets based on client issues and follow up until resolution.

• Assign tasks to the respective team members or departments.

• Make regular feedback or follow-up calls to clients regarding their issues.

• Maintain proper records of support requests and resolutions.

• Ensure timely updates to clients regarding the status of their issues.

• Coordinate internally with different departments to ensure smooth handling of tasks.

• Maintain reports and logs in Excel or Google Sheets.

• Identify repeated issues and escalate them to senior management.

• Ensure high client satisfaction through prompt and clear communication.

• Support the team in managing SLAs and service timelines.

Requirements:

• Minimum 1 year of experience in support, coordination, or operations role.

• Good communication skills (verbal & written).

• Basic knowledge of Microsoft Excel or Google Sheets.

• Ability to multitask and prioritize tasks efficiently.

• Strong organizational and follow-up skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.