Customer Support Executive

Job Title: Customer Support (Voice Process)
Position Type: Full-time
Age Criteria: 22–30 years

Job Summary

We are hiring Customer Support Executives (Voice Agents) to handle customer queries, provide resolutions, and ensure superior service delivery as per ICICI Lombard standards. The role requires excellent communication, problem-solving ability, and a customer-first mindset.

Key Responsibilities

• Handle & resolve customer queries/concerns on calls while ensuring quality standards.

• Document transactions, update systems, and follow up with relevant teams.

• Provide accurate product/process information to customers.

• Influence customers to buy or retain products/services using defined scripts.

• Manage irate customers with patience and professionalism.

• Meet performance targets while maintaining service excellence.

• Participate in process improvement initiatives.

Required Skills & Qualifications

• Graduate (Full-time/Part-time).

• 0–3 years of BPO (domestic/international) experience.

• Fluent communication in English & Hindi.

• Strong interpersonal, problem-solving, and computer skills.

• Ability to handle pressure and achieve targets.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., CAREER QUEST.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 30 Customer Support Executive at CAREER QUEST
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.