Customer Support Executive

About the Company

Career Ladder Consulting Services is a leading provider of Software & IT-enabled services, offering innovative business solutions and superior customer support. We are looking for enthusiastic and dynamic professionals to join our Customer Support team to deliver exceptional service and contribute to our growing success.

Position Overview

We are hiring Customer Support Executives at multiple levels (Fresher to Level 2) to manage client interactions, handle support queries, and ensure customer satisfaction through prompt and effective solutions.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.

• Understand customer needs and provide accurate information or solutions.

• Log and manage customer interactions through CRM tools or ticketing systems.

• Follow up on unresolved issues and ensure timely closure.

• Escalate complex cases to higher-level support when necessary.

• Generate and maintain reports related to customer service performance.

• Collaborate with internal teams to resolve technical or operational issues.

• Meet daily and monthly performance and quality targets.

Job Requirements

For Fresher (0 Years / Unpaid Training)

• Education: Any Graduate.

• CTC: ₹15,000 – ₹17,000 per month (unpaid training initially, performance-based conversion).

• Skills: Good communication skills (verbal & written), basic computer knowledge, and fluency in English/Hindi (additional languages preferred).

• Other Requirements: Laptop mandatory, rotational shifts, 6 days working.

For L1 (6 Months – 2 Years Experience)

• Education: Any Graduate.

• CTC: ₹15,000 – ₹25,000 per month (depending on experience).

• Skills: Strong communication and problem-solving skills, ability to handle multiple calls, and familiarity with CRM/ticketing systems preferred.

• Other Requirements: Laptop mandatory, rotational shifts, 6 days working.

For L2 (3 – 5 Years Experience)

• Education: Any Graduate / Postgraduate.

• CTC: ₹5 – ₹6 LPA.

• Skills:

  • Proven experience in reports analysis, data management, and team handling.

  • Excellent communication and presentation skills.

  • Proficiency in MS Excel / Google Sheets for report generation.

  • Experience in customer escalation management.

• Other Requirements: Laptop mandatory, rotational shifts, 6 days working.

Key Competencies

• Customer-focused approach with patience and empathy.

• Excellent verbal and written communication.

• Time management and multitasking abilities.

• Analytical thinking and data accuracy.

• Team collaboration and leadership (for L2 roles).

Why Join Us?

• Performance-based incentives and growth opportunities.

• Exposure to international clients and software/IT service domains.

• Friendly and supportive work culture.

• Continuous learning and professional development.

Regards
Uday Pratap Singh
Business Development Manager

E: info@careerladderconsulting.com
M: 7355390470
A: Career Ladder Consulting Services, Noida Extension, Noida, 201305

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• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹60000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Career Ladder Consulting Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 30 Customer Support Executive at Career Ladder Consulting Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.