Customer Support Executive

Job Title: Customer Support Executive – Voice/Chat/Email Process

Location: Gurugram

Experience Required: 1+ Years in Voice, Chat, or Email Support

Joining: Immediate Joiners Preferred

Job Summary:

We are seeking a proactive and customer-focused Customer Support Executive for our Voice, Chat, and Email Process. The ideal candidate should have at least 1 year of experience in handling customer queries via voice, chat, and email, with strong communication skills and the ability to resolve issues efficiently while maintaining high customer satisfaction.

Key Responsibilities:

• Handle customer queries professionally via voice calls, chat, and email in a timely manner.

• Understand customer concerns and provide accurate, valid, and complete information.

• Resolve customer complaints and queries to maintain satisfaction.

• Coordinate with internal departments for smooth issue resolution.

• Maintain records of customer interactions and regularly update the database.

• Ensure strict adherence to quality, compliance, and process guidelines.

Key Requirements:

• Minimum 1+ year of experience in Voice, Chat or Email Support.

• Excellent written and verbal communication skills in English.

• Strong problem-solving skills with the ability to handle pressure.

• Familiarity with CRM tools and customer service software is a plus.

• Good typing speed and attention to detail.

• Willing to work in rotational shifts, including weekends (if applicable).

Working Hours - 9:00 AM to 6:00 PM
Working days- 6 Days

Rotational Week off

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹21000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., BRIDGEXCEL INNOVATIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at BRIDGEXCEL INNOVATIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.