Customer Support Executive

Organization: Aakash Education Institute
Location: Thanjavur, Tamil Nadu

About the Role

We are looking for a friendly and organized Front Office Associate / Receptionist to be the first point of contact for students, parents, and visitors at our Thanjavur center. You will manage the front desk, handle inquiries, and ensure smooth day-to-day operations.

Key Responsibilities

Front Desk Management

• Greet and welcome students, parents, and visitors warmly

• Manage the front desk and ensure the reception area is tidy and professional

• Handle incoming and outgoing phone calls, take messages, and redirect calls appropriately

Student & Parent Services

• Answer questions about courses, fees, batches, and admission procedures

• Handle walk-in inquiries and provide accurate information about Aakash programs

• Assist with student registration and documentation

Administrative Tasks

• Maintain attendance records for staff and students

• Manage incoming and outgoing mail and courier deliveries

• Keep records of inquiries and follow-ups

• Handle basic data entry and maintain student records

• Coordinate with teachers and management for scheduling and appointments

Operations Support

• Assist with fee collection and receipt management

• Coordinate with housekeeping and maintenance staff

• Monitor and order front office supplies

• Ensure security procedures are followed (visitor log, ID badges)

Requirements

Education & Experience

• Preferred: Graduate in any discipline

• Prior experience in reception or front office roles preferred

Skills Needed

• Good communication skills in English

• Basic computer knowledge (MS Office, Excel, Email)

• Friendly personality and professional appearance

• Ability to handle multiple tasks and stay organized

• Customer service mindset
  

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.