We are looking for a polite, professional, and customer-focused Customer Support Executive to manage customer queries and ensure a smooth service experience. The ideal candidate should have good communication skills and a customer-first attitude.
Handle incoming calls, emails, and chats from customers
Resolve customer queries and complaints effectively and on time
Provide accurate information about products or services
Maintain customer records and update the CRM system
Follow up with customers for feedback and service satisfaction
Escalate complex issues to the concerned departments when required
Ensure high levels of customer satisfaction through quality support