Customer Support Executive

Job Title: Customer Service Executive
Location: Andheri (East) & Thane, Mumbai

Shift: Night Shift (Only for Male Candidates)
Working Days: 5 Days a Week (Rotational Offs)

Role Summary

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Executive. The role involves managing customer relationships, ensuring timely renewals, resolving queries, and delivering outstanding service to maintain high customer satisfaction and retention.

Key Responsibilities

• Handle inbound and outbound customer queries efficiently.

• Guide customers through product and service offerings and assist with renewals.

• Resolve customer complaints and escalations professionally while maintaining proper documentation.

• Build and nurture long-term customer relationships to promote trust and loyalty.

• Follow up proactively with customers to ensure renewals and minimize churn.

• Collaborate with internal departments such as billing, technical, and operations for issue resolution.

• Prepare periodic reports and track key metrics like renewal rates and customer satisfaction.

Candidate Profile

• Open to male candidates only.

• Excellent verbal and written communication skills in English and local language.

• Prior experience in customer service, relationship management, renewals, or retention roles preferred.

• Strong customer-centric approach with the ability to handle pressure in a fast-paced environment.

• Good problem-solving and multitasking skills.

Compensation

₹30,000 – ₹35,000 per month (In-hand / CTC – to be confirmed)

Benefits & Perks

• 5-day work week with rotational offs.

• Paid leaves and regular weekly offs.

• Comprehensive training and career development opportunities.

• Attractive performance-based incentives.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Bpo.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at Bpo
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Night Shift.