Customer Support Executive

A customer support executive is responsible for providing assistance, resolving customer issues, and ensuring satisfaction through various communication channels like phone, email, and chat. This role combines direct customer interaction with the management and improvement of support processes, making it a critical position for customer retention and positive brand image.

Key Responsibilities

Address customer queries and resolve complaints professionally and promptly.

Guide customers on how to use products or services and offer technical support when needed.

Maintain and update accurate records of customer interactions and resolutions using CRM systems.

Collaborate with other departments to solve complex or recurring customer issues.

Conduct quality surveys and monitor customer satisfaction metrics to improve service delivery.

Train and mentor junior support staff, ensuring consistent delivery of high-standard service.

Prepare reports on customer feedback and suggest improvements in support operations.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18500 - ₹22500 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., BOTREE SOFTWARE INTERNATIONAL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at BOTREE SOFTWARE INTERNATIONAL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.