Customer Support Executive

💼 Customer Support Executive (Fresher) – Roles & Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer calls, chats, or emails professionally.

• Listen actively to customer queries and provide accurate information or assistance.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

2. Issue Resolution

• Understand customer problems and provide appropriate solutions or escalate to higher levels if required.

• Follow up on customer queries to ensure complete resolution and satisfaction.

• Record customer complaints and coordinate with technical or operations teams to resolve issues.

3. Product/Service Knowledge

• Learn company products, services, and processes thoroughly to assist customers effectively.

• Update knowledge regularly as products, policies, or procedures change.

4. Documentation & Reporting

• Maintain detailed and accurate records of customer interactions in CRM or ticketing systems.

• Prepare daily/weekly reports on customer interactions and issue trends.

5. Team Coordination

• Collaborate with team members to improve overall customer experience.

• Share feedback or recurring issues with the team leader or manager.

6. Quality & Compliance

• Adhere to company policies, service-level agreements (SLAs), and quality standards.

• Maintain confidentiality of customer information.

7. Continuous Improvement

• Take feedback constructively and work on improving communication and problem-solving skills.

• Participate in training sessions to enhance product and customer service knowledge.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹16000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Boston Business Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 15 Customer Support Executive at Boston Business Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.