Customer Support Executive

Job Summary

We are looking for a Product Support Executive, who will be responsible for delivering exceptional customer service by providing first-level product support. Whose role involves resolving accounting, GST, and E-Invoice queries, analyzing data, and maintaining accurate documentation. Who will collaborate closely with technical teams to ensure timely issue resolution, enhancing customer satisfaction. Success in this position is defined by your ability to efficiently manage support requests and contribute to team goals.

Roles & Responsibilities

Provide first-level support for Accounting, GST, E-Invoice, and E-Way Bill modules.

Understand customer issues and assist via email, chat, and calls.

Log, track, and follow up on customer tickets until resolution.

Coordinate with technical and product teams for closure of issues.

Use Excel (formulas, pivots, macros) for data verification and reconciliation.

Maintain FAQs, help guides, and support documentation.

Collect customer feedback and share insights with the product team.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Bossjobs India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Bossjobs India Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.