Customer Support Executive

Job Title: Customer Care Executive – Fintech

Department: Customer Support / Operations
Location: Gurgaon Sector 66

Job Purpose

The Customer Care Executive serves as the first point of contact for customers, managing inquiries, complaints, and requests related to fintech products and services. The role demands strong communication skills, a problem-solving mindset, and a commitment to delivering exceptional customer experiences while maintaining compliance with financial regulations.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, or social media.

• Assist customers with onboarding, KYC, account creation, wallet top-ups, transactions, and related issues.

• Address queries regarding payments, refunds, transaction failures, and platform usage.

• Escalate complex issues to internal teams such as Operations, Risk, Compliance, or Technical Support.

• Record and maintain accurate customer interaction logs in CRM systems.

• Educate customers about fintech products, new features, and secure usage best practices.

• Ensure all communications adhere to company policies and industry compliance standards.

• Meet performance goals related to response time, resolution time, and customer satisfaction.

• Provide product and service feedback to enhance user experience and operational efficiency.

Required Skills & Qualifications

• Bachelor’s degree in Business, Finance, Communications, or a related field (preferred).

• 1–3 years of customer service experience, ideally in fintech, banking, or the payments industry.

• Excellent verbal and written communication skills.

• Ability to manage high-pressure situations with professionalism and composure.

• Familiarity with digital payment systems (UPI, wallets, cards, or banking processes).

• Proficiency with CRM software, ticketing tools, and MS Office/Google Workspace.

• Strong attention to detail and analytical thinking.

• Multilingual proficiency is an added advantage.

Key Competencies

• Customer-first mindset

• Empathy and active listening

• Time management and multitasking

• Conflict resolution skills

• Adaptability in a dynamic fintech environment

Performance Metrics (KPIs)

• Average Response & Resolution Time

• First Contact Resolution (FCR)

• Customer Satisfaction (CSAT) / Net Promoter Score (NPS)

• Accuracy in query handling and documentation

• Adherence to compliance and security protocols

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Diploma and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Boottech Connect Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Boottech Connect Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.