Customer Support Executive

Job Role

As a team member, you directly receive meaningful responsibilities as of day one. You are in charge for acquiring, maintaining and expanding a long-term partnership with your client by continuously approaching new businesses and proposing solutions that meet their objectives. To do so, you’ll develop a keen understanding of your product categories and markets. Whilst building the plans, you will not only develop your negotiating and sales skills, but also your financial & marketing skills, analytical insights and logistical understanding as you are responsible for your client from A-Z. You'll be part of a Sales team in which trust, entrepreneurship, real passion for winning and leadership are very important.

Responsibilities

• Act as first point of contact for ass assign clients.

• Address employee & HR queries. Attend emergency cashless calls.

• Support clients with Wellness activities.

• Maintain EB portal- Odin assure for assigned clients.

• Claims management: Attend claims related queries for all EB policies. Collection & scrutiny of reimbursement claim submissions documents at client site with intimation to the employees for any deficiency documents in reimbursement claims.

• Supporting employees with information and process for all planned hospitalizations and help ensure hassle free cashless process for employees using TPA infrastructure

• Monitor cash deposit statement and provide timely update to client for replenishment of the same.

• Delivery of customised MIS, maintenance of active data base, reconciliation of data, CD statements etc. 

• Co-ordinate the overall end-to-end service delivery to agreed standards.

• Work with other professionals on an individual account or a portfolio of accounts to ensure that relevant information is shared among appropriate individuals and required actions are taken to meet clients' needs.  

• Support the team to ensure client retention and improve revenue for the company with new business and cross sell opportunities. 

Qualifications
We are looking for:

• PGDBM / MBA

• 5-7 years of relevant experience (preferably broking firm/TPA)

• Highly preferred Good knowledge of MS Office- MS Excel, MS Word and MS Power Point Ability to multitask with problem-solving skills 

• Self-driven, enthusiastic person with hunger to make it big

• Have an external focus and a real passion for client servicing. 

• Good communication and presentation skills

What we offer

• At Odin, we don’t just offer a job, we offer a career with lots of learning opportunities, so that we develop our leaders of tomorrow.

• Training: you are integrated in the team with a full training program. You will learn communication and selling skills, the management of a client portfolio, the analysis and priority settings, negotiation and retention skills, through a structured training program. What’s more, you’ll learn all about insurance and risk management too.

Just so you know

• You will get a competitive compensation package, in line with your qualifications and experience.

• We are an equal opportunity employer and value diversity at our company. We are committed to creating a workplace where our employees can do their best work and are inspired to go beyond what’s been done before. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to inspire us with your unique ideas? 

Location

• Bengaluru

• It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Post Graduate and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹28000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., BOOST TECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at BOOST TECH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.