Customer Support Executive

Role Definition

The Support Team Member/Customer Support / Technical Support is responsible for providing timely and effective assistance to customers and internal stakeholders. This role focuses on problem resolution, customer satisfaction, and continuous improvement of support processes. The ideal candidate acts as a bridge between users and the product/technical teams, ensuring that queries, issues, and feedback are resolved or escalated appropriately.

Responsibility Deliverable

•          Customer Issue Resolution: Provide first-line support via email, chat, and phone to resolve user issues.

•          Ticket Management: Handle, update, and close support tickets within SLA timelines.

•          Knowledge Management: Create and maintain documentation and FAQs to enhance self-service support.

•          Cross-Functional Communication: Liaise with product, engineering, and QA teams for issue escalation.

•          Reporting: Contribute to daily/weekly reports on ticket trends, volume, and resolution rates.

•          Customer Satisfaction: Ensure high CSAT scores by delivering courteous and effective service.

•          Training & Development: Participate in regular training sessions to stay updated with product changes

Task & Activities

•          Respond to customer inquiries within defined SLAs.

•          Identify and troubleshoot technical/non-technical issues.

•          Log and categorize tickets appropriately in the support system.

•          Follow up with users to confirm resolution and gather feedback.

•          Escalate unresolved or critical issues to the relevant team or manager.

•          Update and maintain internal documentation and ticket status logs.

•          Participate in team meetings, feedback sessions, and skill development initiatives.

Skills:

Technical Skills:
•          Familiarity with support platforms

•          Basic knowledge of CRM and ticketing systems

•          Understanding of product or software being supported

•          Proficiency in MS Office or Google Workspace

Soft Skills:
•          Excellent verbal and written communication

•          Empathy, patience, and active listening

•          Critical thinking and problem-solving

•          Strong organizational and time management skills

•          Ability to work independently and as part of a team

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., BIGWELT INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at BIGWELT INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.