Customer Support Executive

Key Responsibilities

Client Relationship Management

- Build and maintain strong relationships with OEMs, insurers, and brands.

- Act as the primary point of contact for clients, ensuring effective communication.

- Understand client requirements and offer tailored InstaCare solutions.

Service Delivery & Operations

- Oversee the end-to-end fulfillment of warranty claims, returns management, and device repairs.

- Coordinate with internal teams (claims, logistics, and repair partners) to ensure service levels are met.

- Monitor case progress, ensuring timelines and quality benchmarks are achieved.

Sales & Business Development

- Identify new business opportunities and onboard potential clients.

- Promote Bigfix Assure protection plans and Warrantify APIs to OEMs and retailers.

- Develop proposals, present solutions, and negotiate contracts.

Process Coordination

- Collaborate with repair partners (ASP, GSP, and gig technicians) to ensure smooth case handling.

- Coordinate logistics for device pick-up and delivery.

- Work closely with the finance team to track costs, manage invoices, and ensure timely payouts.

Reporting & Documentation

- Maintain detailed records of client interactions, case statuses, and resolutions.

- Provide regular performance reports and insights to leadership.

- Track KPIs such as TAT (Turnaround Time), CSAT (Customer Satisfaction), and First Time Fix Rate (FTFR).

Compliance & Quality Assurance

- Ensure processes adhere to agreed SLAs (Service Level Agreements) and compliance standards.

- Address escalations promptly and implement corrective actions when needed.

Collaboration & Learning

- Work closely with the tech team to provide client feedback for platform improvements.

- Stay updated on industry trends, competitor strategies, and emerging technologies.

Key Skills for Success

- Strong communication and negotiation skills.

- Proficiency in CRM tools and process management platforms.

- Analytical mindset with a focus on performance improvement.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Bigfix.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Bigfix
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.