Customer Support Executive

Key Responsibilities:

• Handle inbound customer queries via calls, emails, chats, and tickets.

• Troubleshoot customer issues related to SMS delivery, platform login, API integration queries, etc.

• Guide customers through technical steps (basic troubleshooting) where needed.

• Maintain updated knowledge of company products and services.

• Coordinate with technical and sales teams for issue resolution when required.

• Maintain detailed records of interactions using CRM tools.

• Follow up proactively with customers to ensure query resolution.

• Meet service quality metrics like response time, resolution time, and customer satisfaction.

• Escalate complex or unresolved issues to appropriate teams.

• Provide feedback and insights to the product and tech teams based on customer interactions.

Key Skills Required:

• Strong communication skills (English and regional languages are a plus).

• Good understanding of SMS gateways, APIs, or cloud communication platforms (preferred but not mandatory).

• Ability to explain technical concepts to non-technical users.

• Problem-solving attitude and ability to stay calm under pressure.

• Basic knowledge of CRM tools (e.g., Freshdesk, Zoho Desk) is an advantage.

• Quick learner and team player.

Qualifications:

• Bachelor's degree (any discipline).

• 0–2 years of experience in customer support, preferably in SaaS or telecom/communication industries (freshers with good communication skills can apply).

• Willingness to work in shifts if required.

Additional Information:

• Working Days: [5/6 Days – as per company policy]

• Location: [Office location or hybrid option if available]

• Salary: [Mention salary range if you want]

• Growth Opportunities: Fast-paced environment with performance-based growth.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., BHASH SOFTWARE LAB.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at BHASH SOFTWARE LAB
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.