Customer Support Executive

20,000 - 30,000 /month

Beyond Just Service

Sector-67 Mohali, Mohali

6 - 48 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab, PF, Medical Benefits

Job Description

Job Title: Customer Service Advisor (Customer Service)

Qualification: Graduation

Location: Mohali

The Company

Beyond Just Service is a global outsourcing company that supports businesses with services like call center operations, CRM management, content creation, and digital marketing. Their goal is to help companies improve efficiency, reduce costs, and grow their operations through expert-led support services

Job Role and Responsibilities:

Manage central email inboxes appropriately and action inbound emails.
To promptly answer incoming and make outgoing calls in an enthusiastic, courteous, and efficient manner.
Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly.
Maintain system with current information to ensure orders are updated with all communications.
Ensure requests to supply information to internal and external contacts are completed within the required deadlines.
Liaise with relevant departments to ensure procedures are followed and goods are dispatched.
Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision.
Identify the customer’s requirements and respond to them.
Complete additional ad-hoc tasks as required.

Job Requirements:

Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Basic working knowledge of MS Office Suite and Google Workspace
Ability to handle customer interactions professionally and maintain service quality

Shift Details

Shift: UK & US Shifts (Monthly Rotations)
Work Schedule: 5.5 Days Working (Applicable after probation)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-4 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹30,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector-67 Mohali, Mohali.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 5 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, International Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector-67 Mohali, Mohali.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution with 1-4 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 5 openings.