A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
16,200 - 23,000 /month
Axis Bank
Pocharam, Hyderabad
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
Position Summary
Customer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through professional communication and service delivery. The role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction. Specialists must possess excellent communication abilities, a strong grasp of customer handling, and the capability to manage both service and sales conversations effectively.
Key Responsibilities
Handle inbound customer calls and provide accurate information regarding banking products and services.
Clarify customer queries and determine appropriate solutions.
Research, troubleshoot, and resolve issues efficiently.
Escalate unresolved queries to the appropriate department when needed.
Complete transactions and maintain accurate documentation.
Cross-sell suitable banking products based on customer requirements.
Required Skills & Competencies
SVAR Score: 50 & above
Excellent verbal communication in English & Hindi
Regional language proficiency preferred
Basic computer knowledge and familiarity with MS Office tools
Strong telephone etiquette and active listening skills
Sound decision-making, logical reasoning, and numerical ability
Customer-oriented mindset with patience and empathy
