What skills and experience do you need for this Customer Support Executive job?

To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 1-2 years of experience.

How much can you earn in this position?

You can earn between ₹15,000-₹20,000 per month in this Customer Support Executive position.

What shift and timings does this job follow?

This Customer Support Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Hi-Tech City, Hyderabad.

How many vacancies are there for this Customer Support Executive job?

There are 50 vacancies for this Customer Support Executive role.

Is this job open for all genders?

Yes, this Customer Support Executive job is open for both male and female candidates.

What work will you do in this role?

As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process.

What is the job location for this position?

The job location for this Customer Support Executive position is Hi-Tech City, Hyderabad.

Who is the right fit for this Customer Support Executive job?

A candidate having skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Executive job.

What makes this Customer Support Executive job a good opportunity?

This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 50 openings.

Customer Support Executive

15,000 - 20,000 /month*

Axis Bank

Hi-Tech City, Hyderabad

₹2,000 incentives included

1 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: Banking

Languages: Hindi

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Rotational Shift

Job Description

Job Description: Customer Support Executive – Email & Chat Process

Position: Customer Support Executive – Non-Voice Process

Process: Email & Chat Support

Job Location: Hitech City, Hyderabad (or as per company requirement)

Employment Type: Full-Time

Job Overview

We are looking for customer-focused and detail-oriented professionals to join our team as Customer Support Executives for the Email & Chat Process. The ideal candidate should have excellent written communication skills, a strong customer service mindset, and a minimum of one year of relevant experience in handling customer queries through email and chat.

Key Responsibilities

- Handle customer queries and concerns through email and live chat in a professional and timely manner.

- Provide accurate information and effective solutions to customer requests.

- Understand customer requirements, investigate issues, and ensure satisfactory resolution.

- Process customer requests and transactions accurately while adhering to company policies and procedures.

- Escalate complex or unresolved issues to the appropriate department.

- Handle semi-voice calls whenever required.

- Maintain high standards of customer service, response quality, and turnaround time.

- Follow established service guidelines, quality standards, and performance metrics.

Eligibility Criteria

- Educational Qualification: Graduation is mandatory.

- Experience: Minimum 1 year of relevant experience in an Email & Chat customer support process.

- Language Skills: Fluency in English and Hindi.

- SVAR Score: 50+ required.

- Communication: Strong written and verbal communication skills.

- Candidates with 12+ months of relevant Email & Chat experience will be preferred.

Required Skills

- Minimum typing speed of 36 WPM with 95% accuracy.

- Excellent email writing and chat etiquette.

- Strong analytical, logical reasoning, and problem-solving abilities.

- Good decision-making and customer-handling skills.

- High attention to detail and a customer-oriented approach.

- Proficiency in MS Office and basic computer applications.

- Ability to manage multiple customer queries efficiently.

Salary & Benefits

- Salary: As per industry standards

- Travelling Allowance: ₹2,000 per month

- Working Days: 6 days a week

- Weekly Off: 1 rotational day off

Important Hiring Criteria

Graduation and a minimum of one year of relevant Email & Chat process experience are mandatory. Candidates must meet the specified typing speed, accuracy, language proficiency, and SVAR score requirements.

How to Apply

Interested and eligible candidates are requested to share their updated resumes@kamleshvedula30@outlook.com

watsapp your CV's@ 6301826774

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hi-Tech City, Hyderabad.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 50 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Hi-Tech City, Hyderabad.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 50 openings.