Customer Support Executive

Position Overview:

The MCT - Customer Support representative assists customers by addressing inquiries, resolving technical issues, and

providing product or service information. They ensure customer satisfaction by troubleshooting problems, processing

requests, and escalating complex cases as needed. Additionally, they document interactions, follow up on concerns, and

contribute to improving support processes for a seamless customer experience.

Key Responsibilities

• CustomerInteraction: Respond to customer inquiries and provide assistance via phone, email, or chat

• Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.

• 24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.

• Communication Skills: Demonstrate excellent verbal and written communication skills in English to

effectively communicate with customers.

• Documentation: Maintain accurate and detailed records of customer interactions, including issues raised

and resolutions provided.

• Product Knowledge: Develop a good understanding of the products and services to assist customers

effectively.

• Collaboration: Collaborate with team members and other departments to resolve customer issues

promptly.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹14000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., AXESTRACK SOFTWARE SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at AXESTRACK SOFTWARE SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.