A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Aulten Digital Private Limited
Bawana, Delhi
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Customer Support Executive to join our team at Aulten Digital Private Limited. The role offers ₹15,000 - ₹20,000 and involves managing customer calls, delivering outstanding customer service related to Manufacturing and Product Knowledge. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Coordinate with other departments .
Create a label manifest for the Pick up of the shipment .
Resolve negative feedback from customers and coordinate the process to get the review removed after issue resolution.
Key Skills:
Strong communication skills
Patience and empathy
Problem-solving ability
Ability to handle difficult customers
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
