Customer Support Executive

1. Handling Inbound Calls:

   • Answer incoming calls from customers, clients, or potential clients in a professional and friendly manner.

   • Provide timely and accurate information to callers, addressing their queries or concerns.

2. Customer Assistance:

   • Assist customers with inquiries related to products or services, including order status, billing issues, and general product information.

   • Offer solutions and escalate unresolved issues to higher authorities, if needed.

3. Problem Resolution:

   • Handle customer complaints and resolve issues in a calm, efficient, and empathetic manner.

   • Ensure a high level of customer satisfaction by providing effective solutions.

4. Documentation & Data Entry:

   • Accurately document call details and customer interactions in the company's CRM system or database.

   • Update customer records and track follow-ups or next steps as required.

5. Product Knowledge:

   • Maintain a thorough understanding of the company’s products or services to provide correct and helpful information to customers.

   • Share updates and changes to products or services with customers as required.

6. Customer Relationship Management:

   • Build rapport with customers and create a positive customer experience to foster long-term relationships.

   • Follow up with customers when necessary to ensure their satisfaction and resolve any pending issues.

7. Meet Performance Metrics:

   • Meet or exceed call handling targets, including response time, call resolution time, and customer satisfaction scores.

   • Consistently achieve key performance indicators (KPIs) related to quality, efficiency, and customer service.

8. Escalation of Complex Issues:

   • For complex issues or customer dissatisfaction, escalate calls to the relevant department or supervisor for further assistance.

Skills & Qualifications:

• Education: A high school diploma or equivalent is generally required. A bachelor’s degree in business or a related field may be preferred in some cases.

• Communication Skills: Excellent verbal communication skills with the ability to speak clearly, effectively, and in a friendly manner.

• Customer Focus: Strong focus on providing excellent customer service and building rapport with customers.

• Problem-Solving: Ability to handle customer concerns and complaints with a calm and solution-oriented approach.

• Attention to Detail: Accuracy in documenting calls, customer information, and ensuring follow-up actions are clear.

• Time Management: Ability to handle multiple calls efficiently while maintaining high service quality.

• Technology Proficiency: Comfortable using call center software, CRM systems, and Microsoft Office Suite.

• Patience & Empathy: Ability to remain patient and calm, especially when handling upset or frustrated customers.

Work Environment:

• Inbound Call Officers typically work in an office environment, though remote work options may be available depending on the company.

• The role may involve shift work, including evenings, weekends, or holidays.

• The work is call-intensive, requiring the ability to handle multiple calls per day.

Career Progression:

• Opportunities to move into roles like Senior Customer Support Officer, Call Center Supervisor, or Customer Service Manager, depending on performance and experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Diploma and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹14000 per month that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ARTEVA CONSULTING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at ARTEVA CONSULTING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.