Customer Support Executive

Key Responsibilities:

1. Customer Interaction:

· Handle inbound calls from customers needing ambulance services.

· Provide detailed information about the services offered, including emergency and non-emergency transport options.

· Address customer inquiries, concerns, and complaints efficiently and professionally.

2. Service Coordination:

· Schedule and dispatch ambulance services based on customer needs and availability.

· Coordinate with medical staff, drivers, and other team members to ensure timely and effective service delivery.

· Monitor the status of ongoing transports and update customers as necessary.

3. Emergency Response:

· Respond promptly to emergency requests, ensuring that accurate and complete information is gathered and communicated to the dispatch team.

· Maintain a calm and reassuring presence on calls with individuals in distress.

4. Quality Assurance:

· Participate in training and development programs to stay current with industry best practices and company policies.

· Contribute to continuous improvement initiatives to enhance service quality and customer experience.

Qualifications:

· Education: 12th/PUC/Diploma/Graduate

· Experience: Previous experience in customer service, call center operations, or healthcare support roles is highly desirable.

· Skills: Good communication skills in Kannada, English, Hindi and other south India language.
Basic Computer Knowledge

· Excellent verbal and written communication skills.

· Strong problem-solving and conflict resolution abilities.

· Ability to remain calm and composed under pressure.

· Proficiency with customer relationship management (CRM) software and other relevant technology.

· Strong organizational skills and attention to detail.

Personal Attributes:

· Empathetic and patient, with a strong desire to help others.

· Reliable and punctual, with a strong work ethic.

· Ability to work independently and as part of a team.

· Flexible and adaptable to changing situations and priorities.

Working Conditions:

· The position involves working in a call center environment.

· May require working in shifts, including nights.

· Exposure to high-stress situations, especially during emergency calls.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ARERA HEALTHCARE AND TECHNOLOGIES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at ARERA HEALTHCARE AND TECHNOLOGIES
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.