Customer Support Executive

The Customer Support Engineer – Electrical will be responsible for providing technical assistance, troubleshooting, and after-sales support to customers for electrical equipment, systems, and products. The role involves handling customer queries, ensuring timely service, maintaining customer satisfaction, and coordinating with internal teams for issue resolution.

Key Responsibilities:

• Provide technical support to customers via phone, email, or onsite visits.

• Diagnose and troubleshoot electrical equipment issues (DG sets, transformers, panels, solar systems, etc. as per company domain).

• Coordinate with service and engineering teams to resolve customer complaints effectively.

• Ensure proper installation, commissioning, and maintenance support for customers.

• Handle warranty claims, service requests, and escalate unresolved issues.

• Maintain service records, reports, and customer feedback logs.

• Conduct product demonstrations and customer training when required.

• Assist sales teams in addressing technical queries during pre/post-sales.

Required Skills & Qualifications:

• Diploma/Degree in Electrical Engineering (or related field).

• Strong knowledge of electrical systems, equipment, and safety standards.

• Good communication and customer-handling skills.

• Problem-solving attitude with technical troubleshooting ability.

• Ability to work independently as well as in a team.

• Basic knowledge of MS Office, CRM tools preferred.

Experience:

• 0–3 years for Junior Level (freshers with good knowledge can apply).

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Diploma and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹11500 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Ar Energy Power Projects.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Ar Energy Power Projects
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.