Customer Support Executive

18,000 - 25,000 /month

Aquality Intelligent Solutions Private Limited

Shaikpet, Hyderabad

0 - 3 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Languages: Hindi

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

We are looking for a Customer Support Executive to join our team Aquality. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Industry. The role offers a dynamic environment with opportunities for growth.

Key Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and help customers use specific features

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

Skills :

· Experience as a Customer Support Specialist or similar CS role

· Familiarity with our industry is a plus

· Experience using help desk software and remote support tools

· Excellent communication and problem-solving skills

· Multi-tasking abilities

· Patience when handling tough cases

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹25,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shaikpet, Hyderabad.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 25 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 0-3 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Shaikpet, Hyderabad.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 0-3 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹25,000 per month. This is a Full Time job and has 25 openings.