Customer Support Executive

Suncrypto, a leading cryptocurrency exchange platform, is seeking a passionate and dedicated Customer Support Executive to join our dynamic team. We are looking for a highly motivated individual with excellent communication and problem-solving skills to provide exceptional customer service. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving their queries efficiently. You will be responsible for handling inbound customer inquiries through various channels like email, chat, and phone calls. This role demands a strong understanding of basic cryptocurrency concepts and a commitment to staying updated with the latest industry trends. You will be working in a fast-paced environment, interacting with a diverse customer base and addressing their concerns promptly. A positive attitude, patience, and the ability to work effectively under pressure are essential for success in this role. Your primary objective will be to provide timely and accurate information to our customers, guiding them through the platform's features and resolving any technical or account-related issues they encounter. You will also contribute to building a strong customer relationship by providing personalized support and fostering a positive brand experience. This role offers an excellent opportunity to learn and grow within the exciting world of cryptocurrency.

Requirement:

• Minimum 1-2 year of experience in customer support or a related field.

• Excellent communication and interpersonal skills.

• Basic understanding of cryptocurrency concepts.

• Strong problem-solving abilities.

• Ability to work effectively in a fast-paced environment.

Role and responsibility:

• Responding promptly and effectively to customer inquiries via email, chat, and phone calls.

• Providing accurate and helpful information regarding Suncrypto's platform, products, and services.

• Troubleshooting and resolving customer technical issues and account-related concerns.

• Escalating complex issues to the appropriate internal teams when necessary.

• Maintaining a positive and professional demeanor while interacting with customers.

• Contributing to the development of knowledge base articles and FAQs.

• Staying updated on the latest cryptocurrency trends and regulations.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.