Handle inbound and outbound customer calls professionally.
Resolve product/service queries and provide accurate information.
Log customer interactions and follow up for issue resolution.
Maintain a high level of customer satisfaction through timely and effective communication.
Escalate unresolved issues to relevant departments.
Adhere to company policies and quality standards.
Good communication skills in Hindi and English (any regional language is a plus).
Basic computer knowledge (MS Office, email handling).
Patience and problem-solving skills.
Ability to work in a team and handle pressure.
Flexible with rotational shifts.