Customer Support Executive

Job description:

Company Description

Alorica is dedicated to transforming customer experiences by blending innovative strategies, cutting-edge technology, and unrivaled expertise to deliver measurable results. With a global presence of 100,000 professionals spanning 17 countries, Alorica partners with over 250 brands and provides services in more than 75 languages. As a pioneering leader in customer experience, Alorica is known for challenging conventions, fostering strong client relationships, and staying true to values of integrity and authenticity. Join a team that thrives on curiosity, creativity, and commitment to excellence. Explore career opportunities at alorica.com/careers.

Role Description

This is a full-time on-site role located in Bengaluru for a Customer Service Specialist. The role involves supporting customers with their inquiries, resolving issues, and ensuring their satisfaction through excellent communication and efficient problem-solving. You will handle customer interactions through phone calls, provide a positive customer experience, and ensure seamless service delivery. Team collaboration and adherence to company policies and procedures are critical to success in this role.

Qualifications

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction

• Proficiency in providing exceptional Customer Experience and ensuring client retention

• Excellent Phone Etiquette and clear communication abilities

• Problem-solving skills and a customer-centric mindset

• Ability to work in a fast-paced, high-pressure environment

• Proficiency in spoken and written English; knowledge of additional languages is a plus

• Previous experience in a customer service role is preferred

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.