Customer Support Executive

15,000 - 20,000 /month

Akasa Finance Limited

Moti Nagar, Delhi

6 - 24 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Loan/ Credit Card

12th Pass and above

Males Only

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Customer Support Executive to join our team at Akasa Finance Limited. The role offers ₹15,000 - ₹20,000 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What are the eligibility criteria for this Customer Support Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience for this Customer Support Executive job offered by Akasa Finance Limited in Moti Nagar, Delhi.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Moti Nagar, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-2 years of experience can apply for this Customer Support Executive job. Only male candidates can apply.
Where is this job located?
Ans : This Customer Support Executive job is located in Moti Nagar, Delhi.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

Shift

Day

Contract Job

Salary

₹ 15000 - ₹ 20000

Contact Person

Garima Srivastava

Interview Address

Akasa Finance limited. Building No.2, 2nd Floor, DLF Industrial Area Najafgarh Road. Opp. Metro Pillar No.303A Near Moti Nagar Metro Station New Delhi-110015, Moti Nagar, Delhi

Posted 13 hours ago